Selected For You
Selected For You
Inspiration
Frequently Asked Questions
Please reach out to our Customer Support Team at info@artsartisan.com for more information.
General information
Returns & Exchanges
Shipping & Delivery
Can I frame the scarf myself?
Yes. Our frames are designed for easy DIY installation at home. Most customers can complete the setup in under an hour, and only a screwdriver is typically required.
Can I change the scarf later?
Yes. One of the benefits of our frames is that you can swap scarves whenever you like. Simply open the frame and replace the textile.
Where are your frames made?
Our frames are designed and assembled by our team with careful attention to quality and craftsmanship, ensuring every piece meets our high standards.
How can I contact customer support?
If you have any questions or need assistance, please contact our support team at info@artsartisan.com We are always happy to help.
What if my item arrives defective?
if there is a manufacturing defect or shipping damage, we will replace the item at no cost to you.
Simply email us with photos and your order number.
My package arrived damaged. What should I do?
Shipping is out of our control. if your order arrives damaged:
- Take photos of the packaging and item.
- Contact us at info@artsartisan.com
- Our team will help arrange a replacement or solution.
Your satisfaction is our priority.
What is your return policy?
Our scarf frames are made to order, therefore we do not accept returns. If you are unsure about the correct frame size, please contact us before placing your order, and we will be happy to help.
If your item arrives damaged or has any issues, please contact info@artsartisan.com, and we will gladly help resolve it.
When will my order ship?
Orders are typically processed and shipped within 2-5 business days.
You will receive a tracking number once your order has been shipped.
Where do you ship?
We currently ship to Canada and the United States, and selected international destinations depending on the product.
How long does shipping take?
Estimated delivery times:
- Canada: 2-7 business days
- United States: 2-7 business days
- International: 5-12 business days
Which carriers do you use?
We work with reliable carriers such as:
- UPS
- FedEx
- DHL
- Purolator
The carrier may very depending on your location.
Will I have to pay customs duties?
Shipping to the United States and Canada is tariff-free.
International orders may be subject to customs duties, taxes, or import fees depending on your country's regulations. These charges are the responsibility to the customer.









