Selected For You
Selected For You
Inspiration
Frequently Asked Questions
Please reach out to our Customer Support Team at info@artsartisan.com for more information.
Shipping & Delivery
Returns & Exchanges
General information
Where do you ship?
We currently ship to Canada, the United States, the United Kingdom, and Australia, as well as selected international destinations depending on the product.
How long does shipping take?
Estimated delivery times:
- Canada: 2-7 business days
- United States: 2-7 business days
- United Kingdom: 5–14 business days
- Australia: 2-7 business days
- International: 5-14 business days
Which carriers do you use?
We work with trusted carriers, including UPS, FedEx, DHL, USPS, Purolator, Yodel, and Australia Post. The carrier used may vary depending on your location and the product ordered.
Will I have to pay customs duties?
All applicable tariffs and taxes are included in your payment for orders shipped to the United States, Canada, and Australia.
International orders may be subject to customs duties, taxes, or import fees depending on your country's regulations. These charges are the responsibility of the customer.
What if my item arrives defective?
If there is a manufacturing defect or shipping damage, we will replace the item at no cost to you.
Simply email us with photos and your order number.
My package arrived damaged. What should I do?
Shipping is out of our control. If your order arrives damaged:
- Take photos of the packaging and item.
- Contact us at info@artsartisan.com
- Our team will help arrange a replacement or solution.
Your satisfaction is our priority.
What is your return policy?
We accept returns within 30 days of delivery. Items must be unused, in the same condition you received them, and in their original packaging.
Return shipping is the customer's responsibility, and a 20% restocking fee applies to change-of-mind returns because our frames are made to order.
If your item arrives damaged or defective, email info@artsartisan.com with photos and your order number, and we'll arrange a replacement at no cost to you.
When will my order ship?
Orders are typically processed and shipped within 2-5 business days.
You will receive a tracking number once your order has been shipped.
What is a scarf frame?
A scarf frame is a display frame designed to turn a silk scarf into wall art. Arts & Artisan frames combine an aluminum frame, a clear acrylic front panel, and a magnetic system that holds the scarf flat and in place without glue, pins, or stitching, so your scarf stays undamaged and can be removed at any time.
Is the scarf included?
No. Our frames are sold without a scarf and are designed for you to display your own. Scarves shown in our photos are for illustration only.
Can I frame the scarf myself?
Yes. Our frames are designed for easy DIY installation at home. Most customers can complete the setup in under an hour, and only a screwdriver is typically required.
Can I change the scarf later?
Yes. One of the benefits of our frames is that you can swap scarves whenever you like. Simply open the frame and replace the textile.
Where are your frames made?
Our frames are designed in Canada and manufactured in our own factory, allowing us to maintain strict quality control and craftsmanship standards. Every frame is carefully inspected to ensure lasting quality and durability.
Our manufacturing facility is ISO 9001 certified.
How can I contact customer support?
If you have any questions or need assistance, please contact our support team at info@artsartisan.com. We are always happy to help.
Are you affiliated with Hermès or other luxury brands?
No. Arts & Artisan is an independent brand and is not affiliated with, endorsed by, or sponsored by Hermès, Louis Vuitton, Dior, Gucci, Chanel, or any other fashion house. Brand names are used only to describe the scarves our frames are designed to fit. All trademarks belong to their respective owners.










